Senior Customer Service Representative Transit

Supports the Senior Payroll Administrator in the processing of biweekly payrolls for 1000+ employees through ADP’s web-based system, to include processing of payments to various vendors for tax withholding, unemployment taxes, various forms of insurance, child support, garnishments and maintain records of partner-employee flexible leave balances. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.

(35%)

Maintains an effective and organized administration of WPCU’s shared Payroll e-mail inbox. Provides prompt, straightforward responses to partner-employee questions and maintains strict confidentiality of all payroll information. Escalates issues to the Senior Payroll Administrator and/or AP & Payroll Manager when necessary. (35%)

Completes necessary setups for new hires and terminated employees. Aligns with the Leave of Absence Benefits Coordinator to complete timely and accurate adjustments related to STD/FMLA and workers compensation. (10%)

Reviews timesheets in time management system for completeness and accuracy; makes necessary payroll corrections to resolve timecard and other issues as needed. (10%)

Assists in preparation of payroll invoices for processing by Accounts Payable. (5%)

Other duties as assigned, including serving as back‑up to the Senior Payroll Administrator when necessary. (5%)

Strong preference for completion of an Associate or Bachelor’s degree in Accounting or related field. Relevant work experience may be considered in lieu of the degree.

1 to 2 years’ experience in an accounting or payroll department is preferred.

Strong verbal and written communication skills. Able to effectively communicate with personnel at all levels throughout the organization.

Strong organizational skills and the ability to work under pressure.

Demonstrated knowledge of accounting concepts and procedures, including processing of invoices and account reconciliations.

Demonstrated knowledge of software applications, including ERP systems such as Fiserv Prologue or similar, and web-based payroll software (ADP strongly preferred).

Ability to maintain confidentiality and exercise extreme discretion.

Intermediate proficiency with Microsoft Office applications, particularly Excel, is required.

Strong preference for completion of an Associate or Bachelor’s degree in Accounting or related field. Relevant work experience may be considered in lieu of the degree.

1 to 2 years’ experience in an accounting or payroll department is preferred.

Strong verbal and written communication skills. Able to effectively communicate with personnel at all levels throughout the organization.

Strong organizational skills and the ability to work under pressure.

Demonstrated knowledge of accounting concepts and procedures, including processing of invoices and account reconciliations.

Demonstrated knowledge of software applications, including ERP systems such as Fiserv Prologue or similar, and web-based payroll software (ADP strongly preferred).

Ability to maintain confidentiality and exercise extreme discretion.

Intermediate proficiency with Microsoft Office applications, particularly Excel, is required.