Licensed Practice Manager

Job Description

The Licensed Practice Manager (LPM) has accountability of all aspects of the location business operations. As a people‑first organization, the PM champions their team through development programs of coaching, mentoring, and performance management. By creating memorable experiences with each patient, the PM drives top‑line sales, increases margin, controls payroll expenses, and enhances profitability to meet the company’s overall business objectives. The PM works directly with staff and OD partners to ensure we provide professional eye exams and medical services, quality product selection, acceptance of vision insurance plans, and remarkable patient service.

The ideal candidate is passionate about people, patient care, and the Acuity Way.

• Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues.
• Builds an effective team that works collaboratively to achieve results.
• Addresses the practice’s strengths and challenges with objectives, strategies, and plans.
• Establishes clear objectives for store staff, communicates expectations with clarity, and sets high standards of performance.
• Sets the standard for remarkable patient service and experience utilizing the Acuity Way.
• Identifies and selects top talent that matches AEG’s values and has the ability to recruit for long‑term sustainability.
• Custom fits glasses and precisely places prescription in lenses.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Works closely with District Manager to achieve and exceed financial plans for the practice.
• Learns quickly and adapts to new problems; works to devise creative solutions.
• Exhibits relentless drive to achieve results and develops others by sharing best practices within the AEG platform.
• Remains a versatile learner with an open mind when adapting to change.
• Masterly allocates resources to get tasks done efficiently; orchestrates many activities to accomplish various goals through superior service.
• Ensures daily sales are reviewed, identifies gaps, and implements solutions to close those gaps.
• Reinforces the practice selling strategy and the Acuity Way.
• Protects the company through loss prevention.
• Partners with Human Resources to ensure employees adhere to handbook guidelines.

• 3-5 years of professional experience with leadership capacity.
• State licensure.
• Optical dispensing experience.
• Business degree in hospitality, business, or related management field.
• Excellent verbal and written communication skills.
• Optician certification.

• 401(k) with match.
• Medical, dental, life, STD, LTD coverage.
• Vision service plan.
• Employee vision discount program.
• HSA/FSA.
• PTO.
• Paid holidays.
• Benefits applicable to full‑time employees only.

• This position requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office.

Beavercreek, Ohio, USA

Full‑time