Night Auditor

Join Our Team at Courtyard Dayton Beavercreek, Ohio! Courtyard Dayton Beavercreek, Ohio is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent.

Join the team at Courtyard Dayton Beavercreek, where our newly renovated hotel offers a vibrant work environment just minutes from Wright-Patterson AFB, Wright State University, and downtown Dayton. With exciting nearby developments, including a new Dick's Outdoor complex at Fairfield Commons Mall, you will be in the heart of it all. While providing our guests with perks like on-site Starbucks coffee, made-to-order breakfast, and a new fitness room, you will be supported by a management team that has been here for over three years.

We are proud of our recent Marriott Bonvoy awards and past cleanliness recognition, and we are looking for dynamic individuals to join our amazing staff.

Working as a Courtyard Dayton Beavercreek, Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows yoto be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

• Comprehensive Benefits:
  
  Medical, Dental and Vision
• Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday pay
• Exclusive Discounts:
  
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  
  Online training courses and Commonwealth University
• Additional Support:
  
  Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check-In and Check-Out:
  Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Famili…