Help Desk Specialist; Back To Business I.T

We’re looking for a tech enthusiast who loves solving complex problems

• Are you a tech enthusiast who loves solving complex problems?
• Do you have a keen eye for detail and excellent analytical skills?
• Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

If so, we have an exciting opportunity for you at The Greentree Group!

Back To Business I.T. powered by The Greentree Group is the most experienced and certified team of technology experts in Southwest Ohio. We alleviate the burden of managing computer systems and networks and allow our clients to focus on the more important aspects of their companies. Back To Business I.T. offers a full suite of solutions including managed services, cybersecurity, co‑managed IT, IT assessments, special projects, help desk, CMMC readiness, tools and intelligent automation.

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting‑edge services and are always pushing the boundaries of what’s possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it’s helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work‑life balance and personal well‑being.

Whether you’re a seasoned expert or just starting out in your career, if you’re passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

As a Back To Business I.T. Help Desk Specialist, you will have the opportunity to work with cutting‑edge technologies and collaborate with a talented team of professionals at Greentree’s office in Beavercreek, Ohio. This role will be critical in providing technical support and guidance to customers. Join us and be part of our mission to make a difference!

• Support end‑user client systems, including hardware, software, network, e‑mail, printing, backups, and related operating systems.
• Provide advanced support for Microsoft 365 services including Exchange Online, SharePoint Online, One Drive, Teams, and Entra  (Azure AD).
• Deploy, configure, and maintain Windows and workstations.
• Document troubleshooting steps, resolutions, and configuration changes.
• Administer and maintain end‑user accounts, permissions, and access rights in Microsoft 365 and Active Directory.

• Associate’s or Bachelor’s Degree in Computer Science or related area. A minimum of three years’ experience will be considered in lieu of a degree.
• Four years of recent experience with setup and/or administration of Windows 10/11, MS Office applications, Microsoft 365, Intune, Active Directory, and Entra .
• Strong hardware and software troubleshooting skills with emphasis on related issues including Microsoft 365 applications and services, workstations, and networking.
• Strong customer service orientation and the ability to present ideas in user‑friendly language.
• Ability to conduct research into issues and products as required.
• Highly self‑motivated and directed with a keen attention to detail and strong written/oral communication skills.
• Local travel may be required.
• Candidates must be U.S. Citizens.

• Experience with MS Windows Server, infrastructure services (DNS, DHCP, NPAS), Microsoft Office 365, Exchange, and SharePoint.
• Experience supporting macOS environments.
• Familiarity with antivirus management and backup solutions.
• Working knowledge of firewalls, VPNs, routing, and wireless LAN controller appliances.
• Help desk…