Associate Director Field Operations Job Beavercreek area,Ohio USA,IT/Tech

Overview

The Configuration Management Database Engineer is responsible for implementation, governance, and ongoing management of our enterprise Configuration Management Database (CMDB). They also contribute to IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) processes across the organization and ensure the computer systems are maintained in line with the organization’s guidelines or SOP.

Responsibilities

Contribute to CMDB strategy, roadmap, and governance framework. (30%)

Maintain CI Relationships, Service Models, and Application Services.

Define and enforce CI class rules, naming standards, and lifecycle states.

Manage CMDB reconciliation, identification rules, and data normalization.

Oversee integration data sources (SCCM/Intune, vCenter, cloud providers).

Implement automation for CMDB updates using Flow Designer or Integration Hub.

Manage CMDB data quality, audits, reconciliation rules, and health dashboards. (15%)

Oversee Service Now Discovery, Service Mapping, and integrations with key data sources. (10%)

Partner with ITSM, Infrastructure, Cloud, Security, Audit, and Governance teams to ensure accurate and trusted CI data. (10%)

Develop KPI reporting and provide executive-level insights on CMDB health and maturity. (10%)

Monitor and manage all installed systems and infrastructure: establish, configure, test, install, and maintain operating systems, application software, and system‑management tools; evaluate existing systems and provide technical direction to IT support staff; oversee the development of customized software and hardware requirements; plan and implement system automation as required for better efficiency; oversee the constant availability of technical resources; maintain and supervise inventory.

(5%)

Perform system and server patch management for asset monitoring, security, and inventory-related tools and processes: patching, package creation, client deployment, and reporting. (5%)

Support servicing and troubleshooting of workstation assets throughout the organization. (5%)

Provide escalation coverage for the Service Desk. (5%)

Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed; report gaps in policies, procedures, and operating controls to leadership to mitigate risk. (5%)

Required

Skills and Qualifications

Technical or Associate’s Degree and two years’ experience, or an equivalent combination of formal training and experience in Information Technology.
3–5 years in ITSM (Service Now® Preferred), IT operations, or IT governance roles.
3+ years hands‑on experience managing a Configuration Management Database.
Strong knowledge of CSDM, Discovery, Service Mapping, and CI lifecycle management.
Patch management experience in a midsized or larger network environment.
Experience in 2nd or 3rd tier support of mid‑sized networks or greater.
Strong time‑management and project‑management skills in technical environments.
Valid driver’s license and ability to operate a motor vehicle.
Ability to pass background check for Wright‑Patterson Air Force Base (WPAFB) or Department of Defense (DoD) to acquire “Contractor” badge (required).
Preferred

Certifications:

Service Now CIS – Data Foundation, Discovery, Service Mapping;
Service Now CSA; ITIL v3/v4 Foundation.

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