General Manager

Ready to Lead Something Sweet? Now Hiring a General Manager at Crumbl!

Join Our Crumbl Leadership Team!

Do you have a passion for leadership, team development, and creating unforgettable customer experiences? We are looking for a motivated and visionary General Manager to lead our bakery, inspire our team, and help grow our business.

At Crumbl, we are locally owned and operated while carrying a nationally loved name
. Our mission is to create memorable experiences through incredible desserts and exceptional service. As our General Manager, you’ll play a key role in building a positive culture, developing leaders, and driving the success of the bakery.

This role is perfect for someone with an entrepreneurial mindset, strong leadership skills, and a passion for building great teams and great desserts.

General Manager (18+)

Open Availability Monday–Saturday

Off Every Sunday & Most Major Holidays

As the General Manager
, you will direct and manage daily operations while developing strategies that support the growth and success of the store.

Responsibilities include, but are not limited to:

• Overseeing daily business operations
• Developing and implementing growth strategies
• Training and developing entry-level managers and staff
• Creating and managing budgets
• Improving revenue and profitability
• Hiring, onboarding, and developing employees
• Evaluating employee performance and productivity
• Analyzing accounting and financial data
• Researching and identifying growth opportunities
• Generating reports and presenting results to ownership
• Supervising shift leads and ensuring strong team leadership
• Ensuring excellent customer service and guest experiences
• Maintaining quality, food safety, and brand standards
• Creating a positive, motivating environment for the entire team
• Running shifts and covering positions in times of need

• Current Ohio Serv Safe Manager Certificate required (or able to obtain within 60 days)
• Must be 18 years or older and legally eligible to work in the United States
• Open availability Monday–Saturday
• Someone who fosters a positive, supportive, and family-like culture
• A leader who leads with encouragement, positivity, and a great smile
• Strong leadership qualities with the ability to develop and motivate teams
• Excellent communication and interpersonal skills
• Highly organized with strong time management
• Strong work ethic and proactive mindset
• Meticulous attention to detail and commitment to quality
• Good knowledge of different business functions
• Ability to analyze financial and operational data
• Computer literate and comfortable using business software

• Competitive salary + potential performance incentives
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid training and leadership development
• Free dessert every shift
• 30% employee discount
• Employee events and team activities
• Fun, upbeat team culture
• Sundays off & most major holidays off
• Opportunity to lead, grow, and build something amazing within the Crumbl family

If you're ready to lead a passionate team, grow a thriving business, and make every day a little sweeter
, we’d love to meet you.

Apply today and help lead the Crumbl Crew to the next level!

Crumbl is locally owned and operated while carrying a nationally loved name, and we’re proud to build a team that works hard, supports one another, and delivers incredible desserts every day. Bringing friends and family together over a box of the best desserts in the world!