Dispensary Associate - Part Time

Requisition : 20150

Remote Work Available:No

Job Title: Dispensary Associate – Part‑Time

Department: Retail

Reports To: General Manager

FLSA Status: Regular Non‑Exempt

Pay Rate: $16.50 per hour

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function is to facilitate a customer's purchase per state regulations while delivering an exceptional customer experience.

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Deliver the Tru Experience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer’s profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Perform any other tasks as assigned by Management.

• Must possess a valid driver’s license and clear driving record.
• Follow all Trulieve Policies and Procedures as delivery associate.

• Assist with processing all online orders, including deliveries, within a 2‑hour timeframe.

• High‑school diploma or equivalent and experience in a similar field.
• Minimum age 21 (or 18 in CT, PA, and WV).
• Prior experience in retail and/or customer service is a plus.
• Prior cash handling experience.
• Ability to work independently in a dynamic, fast‑paced environment and with a variety of personalities.
• Excellent people skills and ability to communicate effectively, verbally and in writing.
• Ability to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism.
• Can understand and follow written or oral instructions.
• Can interact with customers and team members respectfully and politely.
• Can communicate in conversational English and operate electronic equipment.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must be able to pass a comprehensive background record check.

• Must be able to move intermittently throughout the workday and use prosthetics if needed.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.

• Constantly required to move/traverse throughout entire facility, including confined spaces.
• Frequently required to manipulate objects up to 50 lbs and lift/carry/position objects up to 50 lbs.
• Ascend/descend stool/ladder/steps and position self at floor level (crouch, stoop, kneel, crawl).
• Occasionally required to remain in a seated position.

Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays. This position will work up to 25 hours per week and may be required to work after hours based on business needs.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by federal, state, or local laws.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.