Services Sales & Support Representative
Job in
Beavercreek, Greene County, Ohio, USA
Listing for:
Hometown Urgent Care
Full Time
position
Listed on 2026-07-27
Job specializations:
-
Sales
Inside Sales, Telemarketing Sales, Customer Success Mgr./ CSM, Sales Representative
Salary/Wage Range or Industry Benchmark: 42000 - 55000 USD Yearly
USD
42000.00
55000.00
YEAR
Job Description & How to Apply Below
Position: Employer Services Sales & Support Representative
About Us
Hometown Urgent Care & Occupational Health is Ohio's largest urgent care network with 33 clinics across the state. We provide affordable, accessible healthcare to Ohio families and businesses — Urgent Care, Primary Care, Wellness, Occupational Health, and more. Open 7 days a week. Trusted since 2006.
We provide various value driven services to Ohio employers. We are building an inbound sales team to convert incoming inquiries into sales and grow revenue through proactive upsell conversations.
Position Overview We are looking for a persuasive, personable Employer Services Sales & Support Representative to be the first voice many employers, individuals, and employer referrals hear when they call or contact Hometown about our services. You will convert inbound leads into closed accounts/employer contracts, process requests, handle warm transfers from our outbound team, and proactively reach out to existing employers to offer upgrades and renewals.
This role is part sales, part customer success, and fully relationship driven.
Responsibilities
Answer all inbound membership inquiries by phone, email, and chat — target response time under 2 hours for email, immediate for callsConvert inbound employer, individual, and broker-referred leads into closed accounts in a single consultative conversation when possibleProcess online inquiries and convert them into closed accounts, set up billing, send welcome materials.Accept and close warm transfers from the outbound virtual sales teamLog all activity and interactions in CRM dailyAchieve monthly enrollment targetsCommunicate employer benefits clearly and confidentlyPartner with the billing team to resolve billing or account issues that surface during sales conversationsQualifications
Required:2+ years of inbound sales, inside sales, or customer-facing enrollment experienceTrack record of meeting or exceeding sales conversion or enrollment targetsExperience explaining complex products simply to non-expert small business owners and individualsExperience with Zoho and the ability to learn in-house software systemsStrong written communication for email and chat — professional and clearEligibility to work in the United StatesPreferred:
Degree in any fieldPrior experience in sales, telecom, insurance, or employee benefits enrollmentBackground at Verizon Business, AT&T, Spectrum, AFLAC, Colonial Life, or a health insurance agencyFamiliarity with healthcare benefits, medical terminology, or health insurance conceptsExperience handling objections and executing a consultative close — not just order-takingCompensation & Structure
Base salary: 42, USD/year (based on experience) + CommissionOn-Target Earnings (OTE): $55,000+Full benefits package: health, dental, vision, 401(k) with employer match, paid time offWhy Join Hometown
Stable W-2 employment with full benefits — not a 1099 grindCompany offering services you can be proud ofSupportive, close-knit team — you will work directly alongside the Sales Director and have a real voice in how the program grows#J-18808-Ljbffr
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