Automotive Service Warranty Administrator

Overview

Dealership Support Staff

High School

Less than 1 year

• Process and manage warranty claims, ensuring timely and accurate resolution
• Review warranty policies and procedures to ensure compliance
• Analyze and report on warranty claim data to identify trends and areas for improvement
• Collaborate with internal departments to resolve warranty-related issues
• Respond to customer inquiries and resolve warranty-related issues in a timely and professional manner
• Maintain accurate and up-to-date records of warranty claims and resolutions
• Assist with warranty-related training and development programs
• Stay up-to-date with warranty policies and procedures, and make recommendations for process improvements

• Experience in warranty administration or a related field
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office and other relevant software
• High attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong analytical and problem-solving skills
• Knowledge of warranty policies and procedures
• Experience with warranty management software and systems
• Ability to work independently and as part of a team