Front Desk Support Staff; Office Specialist

Job Summary

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

• Provide general or program‑specific information or resources to clients, staff, and stakeholders in person, by phone, or by email, primarily within a reception area environment.
• Coordinate and manage the scheduling and reservation of conference and meeting rooms to ensure smooth operations.
• Prepare funding requests on behalf of case workers to support program needs.
• Maintain and update the internal administrative desk manual and internal procedures to keep them clear and current.
• Coordinate the ordering and upgrading of mobile devices for staff to maintain effective communication.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

• Experience organizing, prioritizing, and completing work accurately and consistently while maintaining attention to detail in a fast‑paced or high‑volume environment.
• Experience explaining rules, regulations and procedures for a program/service.
• Strong time management skills.
• Experience with computers, including processing, entering, and verifying detailed data.
• Creative, ambitious, intuitive, objective, and thorough.
• Experience communicating with and resolving conflicts or disputes with clients or customers; experience working with a diverse population.

A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your resume and cover letter will be uploaded to the online application. The use of artificial intelligence or other outside resources during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Work schedule:

8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime and flexible scheduling may be required. The position is located in the Store Front Office in an office environment with cubicles and may involve interruptions and high noise levels. The role may require frequent phone use and electronic processing of work. Must possess a valid driver’s license and acceptable driving record for use of state vehicles.

Reasonable accommodation per the ADA may be considered.

Background checks will be conducted, including criminal history, FBI fingerprint-based CJIS check, I-9 form completion, and E-Verify. Adverse findings may lead to disqualification.

• Cost of Living Adjustments.
• Annual salary increases up to the top of the posted range.
• Health, dental, and vision benefits; retirement plan; paid leave; public service loan forgiveness eligibility.

Veterans and Oregon National Guard personnel who meet position qualifications receive preference.

The Oregon Department of Human Services does not offer visa sponsorship. The agency is committed to providing equal employment opportunity and encourages qualified applicants from all backgrounds to apply.

This permanent, full‑time position is represented by the Service Employees International Union (SEIU).