Customer Engagement Assistant I

Customer Engagement Assistant I

THPRD is hiring a Customer Engagement Assistant I at the Babette Horenstein Tennis Center! This position provides the first point of contact for customers in person and on the phone with a focus on creating a safe, welcoming, and inclusive environment for all patrons, staff, and volunteers.

THPRD is hiring a Customer Engagement Assistant I at the Babette Horenstein Tennis Center! This position provides the first point of contact for customers in person and on the phone with a focus on creating a safe, welcoming, and inclusive environment for all patrons, staff, and volunteers.

• Morning Shift: Wednesdays-Fridays from 8:45am to 1:30pm and Saturdays 7:30am to 1:15pm. (20 hours)
• Evening Shift: Sundays from 1:15pm to 7:15pm and Mondays-Wednesdays from 5pm to 10:15pm (21.5 hours)

• Greet patrons professionally and courteously, ensuring positive experiences both in-person and over the phone.
• Provide helpful information and assistance regarding schedules, program descriptions, and general district information.
• Answer telephone calls, directing calls to the appropriate personnel, and accurately taking messages when needed.
• Provide general clerical support such as data entry, preparing and proofreading forms, letters, flyers, and promotional materials.
• Assist in program enrollment, registration, payment processing, and generating prescribed reports as necessary.

• Must be 18 years of age or older.
• Current CPR/First Aid Certification OR ability to obtain upon hire.
• Experience and knowledge of office management principles, along with effective problem-solving skills.
• A strong commitment to fostering a welcoming and inclusive environment for all patrons and stakeholders.
• A basic understanding of relevant software and computer operations, particularly Office 365 platforms such as Word, Excel, and Teams.
• The ability to learn and effectively use proprietary patron registration software.

The hiring rate for this position is $19.78 to $20.39. The full hourly range for this job classification is $19.78 to $22.30. Staff may be eligible for a merit increase at the end of September.

The hiring team will review applications as they are received to assess fit for the role. If your qualifications align with our needs, we will contact you directly to discuss the next steps. Please note, this recruitment process will be used to fill multiple openings and will continue until all positions are filled.

THPRD is committed to the full inclusion of all qualified individuals. As part of this commitment, THPRD will ensure that people experiencing disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr.

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Enjoy comprehensive benefits as a part-time employee, including access to a confidential Employee Assistant Program, complimentary drop-in visits to THPRD recreation facilities, discounts on various class offerings and more! THPRD is committed to providing flexible part-time employment options tailored to your individual needs.

Part-time variable (PT) employees work less than 29 hours per week on average annually. However, they have the option of working additional hours during periods like summer or winter months. PT are eligible to receive benefits such as Paid Time Off (PTO), Holiday Pay, Compassionate Leave, and Inclement Weather Pay (if required to work).

Seasonal employment is temporary and allows employees to work only during certain times of the year, up to 40 hours per week for a maximum duration of six (6) consecutive months. Seasonal employees are eligible to receive benefits such as Holiday Pay, Compassionate Leave, and Inclement Weather Pay (if required to work). Effective February 15,…