Customer Resolution Specialist

About the Role

Our fast-paced sales office is seeking an Account Resolution Specialist to join our Beaverton, OR team. This is an excellent entry-level opportunity for someone looking to start a professional career in finance, operations, or customer relations. No prior collections experience? No problem—we’re happy to train the right candidate.

• Make outbound calls to resolve past-due accounts
• Review and analyze aging reports
• Document all account activity accurately and thoroughly
• Resolve customer discrepancies and disputes with professionalism and discretion
• Communicate cross-functionally with sales teams and senior management when needed
• Confidently follow up on accounts to ensure timely resolution while maintaining strong customer relationships

• Strong problem‑solving skills and attention to detail
• Excellent organization and time‑management abilities
• Ability to prioritize tasks in a fast‑paced environment
• Proficiency in Microsoft Office
• Confidence communicating with customers regarding payments while maintaining professionalism

• 2+ years of collections or accounts receivable experience

• Clear advancement and growth opportunities, including leadership paths
• Supportive, team‑oriented work environment
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• PTO, Vacation, and Sick Leave
• Flexible Spending Account (FSA)
• Paid training

Pacific Office Automation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other protected characteristic. We celebrate diversity because it makes our teams stronger.