Channel Partner Specialist

Beaverton, United States | Posted on 02/07/2026

We're building the fiber network you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.

Benefits: Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated toelevating the connected livesof the communities we serve. We offer the fastest homeinternet in the nation, arefreshingly great customer experience,andaffordableplansthat putcustomersin charge.

Asourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customerschoose whatisbest for them,andwesupportemployeesin implementing new ideasand solutions.
• Innovation and Improvement: Weconstantly seek ways to improve how we serve customers and eachother.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Channel Partner Specialist will provide support to Agent Channel Managers and their customersunder the supervision of the Agent Channel Manager. This position will handle customer escalations, working inter-departmentally to research and resolve billing disputes, work with offer management to provide ICB pricing and create serviceorders. This position will also work toensure timely installation of services and customer specific performance metrics to avoid paying SLA penalties.

The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all dutiesperformed.

• Provides pre and post-sales support for the Agent Channel Manager and Agents and their assigned customers, leveraging thededicated support teams (SE, PM, AM, Sales Ops).
• Assist in the proposal process for customer inquiries by providing solutions, quotes, and contracts.
• Use tools such as Salesforce to stage appropriatelyand enter orders once contracts are signed.
• Analyze the data and provide standard and ICBpricing based on approval levels in an expeditious manner .
• Assist sales in revenue tracking and analysis for planning purposes.
• Identification of sales initiatives and opportunities.
• Collaborate with internal teams for commissiondispute resolutions or billing analysis.
• Provide proactive, detailed project managementupdates and support to generate additional revenue, escalating when necessary.
• Communicate with partners on a regular basis andin a timely manner to develop a good relationship, acting as a customeradvocate.
• Ensure Direct partners
  -subagent portals havemost current company announcements, upcoming events, links to video’s, new markets opening, collateral and incentives.
• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Bachelor’s degree or equivalent relevant professional experience.
• Minimum of five (5) years of experience in telecommunications and sales operations.
• Minimum of three (3) years of experience working with commercial customers.
• Minimum of three (3) years of experience inorder processing, sales tracking, and invoicing.
• Minimum of three (3) years of experience using Salesforce and Microsoft Office 365, including advanced Excel skills, SharePoint administration, and file management.

• Ability to work independently and apply sound judgment and reasoning skills to a variety ofsituations.
• General industry product knowledge fiber, PT-PT, VoIP, Wave, Dark Fiber
• Ability to multi-taskand collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail,…