Customer Resolution Specialist

Customer Resolution Specialist Beaverton OR Full Time Onsite 1720hr DOE Paid Training Growth Opportunities Pacific Office Automation POA is the largest independently owned document imaging and technology dealer in the nation Since 1976 weve expanded to over 30 branches across 11 western states including Oregon Washington California Arizona New Mexico Nevada Utah Idaho Colorado Texas and Hawaii With over 40 years of success in office equipment and technology sales and service our reputation has allowed us to build strong partnerships with industry leading manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and more At POA youll find a fast growing technology company filled with opportunity competitive benefits and passionate coworkers who want to see you succeed We aim to be a long term employer by investing in training development and career progressionwhile fostering a culture where every voice matters About the Role Our fast paced sales office is seeking an Account Resolution Specialist to join our Beaverton OR team This is an excellent entry level opportunity for someone looking to start a professional career in finance operations or customer relations No prior collections experience No problemwere happy to train the right candidate

What Youll Do Make outbound calls to resolve past due accounts Review and analyze aging reports Document all account activity accurately and thoroughly Resolve customer discrepancies and disputes with professionalism and discretion Communicate cross functionally with sales teams and senior management when needed Confidently follow up on accounts to ensure timely resolution while maintaining strong customer relationships What You Bring Strong problem solving skills and attention to detail Excellent organization and time management abilities Ability to prioritize tasks in a fast paced environment Proficiency in Microsoft Office Confidence communicating with customers regarding payments while maintaining professionalism Preferred Not Required 2 years of collections or accounts receivable experience

What We Offer Clear advancement and growth opportunities including leadership paths Supportive team oriented work environment Medical Dental Vision and Life Insurance 401k with company match PTO Vacation and Sick Leave Flexible Spending Account FSA Paid training Our Commitment to Diversity & Inclusion Pacific Office Automation is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender identity or expression age religion veteran status or any other protected characteristic We celebrate diversity because it makes our teams stronger LI Onsite INDSP ZR