Project Coordinator

Project Coordinator

The Senior Project Coordinator (Sr. PC) position supports the Project Manager (PM) in project execution in the Client Services department and assists the PM in ensuring consistent, superior client experience. The Sr. PC is a subject matter expert for the team of Project Coordinators (PC) in Client Services and will often lead, mentor, or help support training for other PCs. In addition to helping support the PM in overall project execution, the Sr.

PC will partner with several internal key departments including, but not limited to:
Data Services;
Software Engineering;
Print/Mail Services;
Contact Center;
Disbursements; and Claims Operations.

The Senior Project Coordinator will:

• Act as back-up to Project Manager or Associate Project Manager, meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget, and at the highest quality standards
• Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally
• Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, assist in development of business processes and procedures
• Work with internal operational groups throughout the projects' life cycles and coordinating deliverables to meet project objectives
• Assist with accurate forecasting of planned revenue based on anticipated stages of work
• Provide training and mentorship to other team members within Client Services
• Help support internal strategic initiatives and projects by acting as a Subject Matter Expert on behalf of Client Services

This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.

Qualifications and requirements include:

• 1+ year experience as a Project Coordinator with direct client/customer contact
• Excellent verbal and written communication skills with a professional, calm demeanor
• Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment is required
• Bachelor's Degree OR other relevant industry experience is preferred
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information. APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ie Solutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies.

The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington. Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.