Client Services Associate Project Manager

Job Summary

The Associate Project Manager will assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team, serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, and a history of execution in a fast‑paced environment. The role is primarily responsible for ensuring the client receives proper service through proactive attention to planning, analysis, execution, and project close‑out, providing the client and internal project teams with clear direction according to client requirements and company standards.

• Ensure client and project requirements are met with the highest quality and accuracy through routine verification and communication with both the client and internal partners.
• Convert client requirements into operational work requests, monitor progress, and proactively update client and project team stakeholders on deadlines.
• Obtain, examine and prepare client data for intake.
• Assist in troubleshooting and resolving any client issues with delivered or hosted data.
• Handle review platform (DMX or Relativity) specific items including user requests, database management, creation of layouts/views/fields/choices/highlighting, STRs, batch sets, and reporting.
• Provide matter‑specific support on items such as privilege log generation, media tracking, and project‑specific reporting.
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates.
• Ensure continuity of client service between shifts by providing clear handoffs and client updates.
• Drive overall client satisfaction through effective coordination and communication of client deliverables.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience.
• Control all aspects of a project from initial planning through final production, developing project plans, balancing client requirements, building relationships, and reviewing financial and billing information to meet deadlines.

• Minimum three‑year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department, or eDiscovery service provider, with an overall experience of four to five years.
• Bachelor’s degree or equivalent practical experience.
• Hands‑on experience working on Relativity.
• Proficiency in PowerPoint, Excel, and BI is highly desirable.
• Demonstrated success in managing multiple simultaneous projects.
• Oral and written communication skills that demonstrate a “white glove” approach to service.
• Client‑relationship skills, including proactive management of client expectations and adaptation to meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends.
• Flexibility to work night shift timings and occasionally on weekends is required.

Compensation range: $70,000 to $75,000 USD annually; may be eligible for an annual bonus.

Must be authorized to work in the United States for any employer. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.