Director, Services

Who You’ll Work With

The Director, PHK Services will lead across Nike’s workplace services ecosystem, partnering with teams across Corporate Real Estate, Human Resources, Finance, Procurement, Security, Communications, Technology, business leadership teams, and external provider networks to deliver a seamless, differentiated campus experience.

Nike is looking for a strategic, enterprise-minded people-leader who can define and execute the vision, integration, and performance of the PHK Services portfolio. This leader brings a strong balance of long-term strategic thinking, operational excellence, commercial acumen, and executive influence across a highly matrixed environment. The successful candidate will connect workplace strategy, service delivery, employee experience, supplier partnerships, and campus transformation to create environments that enable and accelerate collaboration, productivity, innovation, sport, and Nike’s culture.

• 10+ years directly relevant experience
• Bachelor's degree in Business, Operations, Facilities Management, Hospitality, Real Estate, or related field, or equivalent combination of education, experience, and training.
• Proven experience leading complex workplace, hospitality, facilities, mobility, events, sport services, employee experience, or integrated services portfolios.
• Demonstrated ability to influence senior leaders, build trusted partnerships, and align diverse stakeholders across matrixed organizations without direct authority.
• Strong financial and commercial leadership experience, including supplier strategy, contract negotiations, performance management, budget stewardship, and value creation.
• Experience using data, analytics, employee insights, financial management, and operational metrics to guide decisions and improve business outcomes.

You will define, integrate, and drive Nike’s PHK Services strategy and operating model, ensuring the campus functions as a strategic business asset that supports culture, collaboration, organizational effectiveness, and enterprise priorities.

• Develop and execute the long-term vision for PHK Services, aligning workplace experiences, campus operations, and service delivery with Nike’s evolving business priorities.
• Lead an integrated portfolio that includes Food Services, Sport Services, Events, Workplace Experience, Mobility, and Integrated Facilities Management.
• Establish governance, operating rhythms, and performance frameworks that strengthen alignment, service excellence, accountability, and measurable business outcomes across service lines.
• Design and implement future-state operating models that improve scalability, efficiency, accountability, service integration, and employee experience.
• Lead enterprise transformation initiatives across organizational design, workforce strategy, supplier ecosystems, governance structures, and service delivery models.
• Partner with senior leaders and cross-functional teams to influence decisions, align priorities, and lead communications for highly visible initiatives and organizational changes.
• Oversee supplier partnerships, KPI frameworks, service-level agreements, performance reviews, commercial negotiations, and continuous improvement efforts across multiple providers.
• Spearhead the activation of epic experiences at the PHK Campus!