Entry-Level Customer Care Representative

Pacific Office Automation POA Pacific Office Automation is one of the largest independently owned office technology dealers in the nation Since 1976 weve expanded to 30 branches across 11 western states building trusted partnerships with top manufacturers like Canon Sharp Konica Minolta HP Ricoh and Lexmark At POA youll join a technology driven people focused company that values growth collaboration and opportunity We invest in our employees through training certification and ongoing development to ensure long term success Every voice matters hereregardless of title or tenure About the Role Were seeking an Entry Level Customer Care Representative to join our Beaverton OR team This position is ideal for someone looking to start their professional career in an office environment and grow with a company that promotes from within Youll play a key role in delivering excellent customer support while learning the ins and outs of our fast paced tech focused organization This is a full time on site position at our Beaverton OR office

What Youll Do Answer and route incoming support calls in a professional and timely manner Create and manage support tickets on behalf of customers Communicate effectively with customers technicians and sales teams Identify and document trends in customer requests or issues Use computer applications to track organize and resolve customer needs Provide exceptional service to ensure a positive customer experience What Youll Bring Strong phone etiquette communication and active listening skills Ability to multi task and stay organized in a fast paced environment Reliable transportation to our Beaverton office Attention to detail and a proactive problem solving mindset Basic proficiency with Microsoft Word and Excel 12 years of customer service experience preferred call center or IT ticketing experience a plus Bilingual skills are a plus

What We Offer Competitive pay 1719hr DOE Comprehensive medical dental and vision coverage Company paid life insurance FSAHSA programs 401k with generous company match Paid time off vacation and sick leave Ongoing training and professional development Strong team environment with real growth potential Our Commitment to Diversity & Inclusion Pacific Office Automation is proud to be an Equal Employment Opportunity employer We celebrate diversity because we know it makes us stronger All qualified applicants will receive consideration for employment regardless of race color national origin gender sexual orientation gender identity religion veteran status disability or any other protected characteristic LI Onsite INDSP