Cashier, Customer Service​/HelpDesk

Responsibilities

• Proactively greet customers, and answer their questions in a professional manner.
• Identify product items properly.
• Scan customer orders accurately and efficiently.
• Follow all cash handling procedures and complete the process accurately and efficiently.
• Bag items properly.
• Answers customer inquiries by phone or in person with appropriate etiquettes.
• Conducts customer returns and exchanges in compliance with the company policies.
• Properly handles customer suggestions and complaints for customer retention.
• Review, create and apply new batches. Update prices in the system. Make various sizes of price tags, and ensure price tags and signage are correctly labeled.
• Process online orders according to company procedures.
• Maintains clean, organized work areas, and comply with internal procedures.
• Perform other duties as for business needs.

• Previous front end customer service experience preferred.
• College degree or equivalent education.
• Good communication skills and willingness to help customers.
• Able to check and evaluate product quality and notice product description.
• Efficient, responsible and safely use equipment.
• Require long periods of standing and lifting up to 25+ pounds objects.
• Flexible time, work 5 days per week, no day off on weekend and holiday.
• Bilingual in Cantonese, Chinese, or Spanish is a plus.
• Authorized to work in the United States without sponsorship.

• The pay range for this job starts from $16 per hour.
• This is a general guideline only and not a guarantee of compensation or salary.
• Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

• Health Insurance - Dental & Vision
• Paid Time Off
• Long Term Service Award
• 401k retirement plan
• Paid Sick Leave
• Employee Discount

Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.