Customer Service Representative - State Farm Agent Team Member

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2006 and we currently have a close-knit team of three. Before stepping into agency ownership, I attended aviation school in Daytona Beach and built my career in the aviation industry with an international airline. One of the most exciting parts of that role was traveling to help launch new airline locations — an experience that taught me how to lead, adapt quickly, and stay focused on people and service no matter the environment.

Giving back and staying connected to the community is important to us. We’re actively involved in different Hispanic and African community events, helping educate people on how insurance works and why having the right protection matters.

For our team, we offer work-life balance, licensing reimbursement, and bonus opportunities — including an additional 3% on monthly bonuses. Our office culture is respectful, customer-focused, and built on trust. I’m not a micromanager, and I believe in rewarding people when they show up, prove themselves, and take pride in their work.

We’re looking for someone dedicated and punctual who genuinely enjoys helping others and treating customers with care. If you value a supportive environment where your work is noticed and your growth is encouraged, we’d love to connect.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lateef Kirsten - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.