Branch Operations Support; Public Benefits Specialist Entry Bilingual Arabic Not Required

Branch Operations Support (Public Benefits Specialist Entry) Bilingual Arabic Preferred Not Required

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Arabic? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Opportunity awaits! Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience with providing customer service in a fast-paced environment to obtain information for needed services, then this may be the position for you!

Summary of Duties

As an Operations Support you will:

• You will be the first person of contact in most local offices for Oregonians and provide a welcoming environment for families while maintaining the front desk and providing financial desk responsibilities.
• Your work will be through a trauma-informed lens to provide the best care.
• You will support the office's infrastructure by supporting day-to-day operations and assisting families.
• You will work directly with Oregonians to help the online Oregon Eligibility system for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC), and Medicaid by phone or/and in person to resolve any questions or concerns

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Skilled in de-escalating high-stress or volatile situations by recognizing behavioral cues, maintaining a calm and respectful presence, and applying trauma-informed communication tailored to individual needs
• Skilled in conveying complex information clearly and professionally, both verbally and in written form, to clients, team members, and external agencies, supporting case documentation, service delivery, and informed client decision-making.
• Experience adjusting workflows, priorities, or approaches in response to new information or organizational direction.
• Demonstrates adaptability and positivity in the face of change, including new processes, technologies, or organizational priorities.
• Proficient experience with digital tools, such as Microsoft Word, Excel, email systems, and online search tools.
• Demonstrated willingness to uphold core values, embracing anti-racism and applying principles of diversity, equity and inclusion.

Preference will be given to candidates that are bilingual in Arabic and English.

Attention all candidates! Your resume (optional) and cover letter (optional) may be uploaded in the Resume/CV field on the online application.

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please upload a resume or complete the work history profile.
  
  Note:
  
  Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• If you are selected as the final candidate and a degree is listed as a minimum…