Director of Customer Service - State Farm Agent Team Member

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide
  , making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 10725 SW Barbur, Portland 97219

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

This position is temporarily remote.