Administrative Assistant

Receptionist

The Receptionist is responsible to assure customer needs and requirements are meeting the company policies.

Customer Service/Reception

Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately;

Answer, screen and direct incoming calls;

Respond to customer inquiries via telephone, email and walk-in;

Confirm customer orders and keep customers informed of order status;

Work with operations staff to determine service capability to meet customer needs;

Assist with sales; request quotes from corporate quoting team and send quotes to existing customers;

Send and receive faxes and mail (send checks, bills and important information to corporate);

File and organize orders, employee files, etc…;

Order office and lab supplies;

Generate and send monthly calibration recall list to customers;

Access to Customer Management System(CMS) and Customer Relationship Management(CRM) to create/update customer information

Provide customers with access/assistance to Customer Data Management(CDM)

Shipping and Receiving

Assist with Shipping and Receiving when applicable

Other duties as assigned by supervisor and special projects as needed.

Knowledge, Skills and Ability:

• Excellent verbal and written communication skills
• Effective working knowledge of Microsoft Office with intermediate Excel skills
• Attention to detail and problem-solving skills
• Team player, trustworthy, service oriented and can manage priorities
• Strong organizational skills with the ability to multi-task
• Excellent time management skills and the ability to prioritize work
• Ability to maintain sensitive and confidential information

Acts ethically and honestly, dependable, and willing to help where needed

Must interact with customers daily in a positive and professional manner.

Works efficiently and enthusiastically on assignments.

ISO/IEC 17025 knowledge a plus