Public Benefits Specialist Entry; Public Benefits Specialist, Entry English​/Pashto

Position: Public Benefits Specialist Entry (Public Benefits Specialist, Entry) English/Pashto Required
## Public Benefits Specialist Entry (Public Benefits Specialist, Entry) English/Pashto Required Apply locations:
Beaverton | DHS | Greenbrier Parkway time type:
Full time posted on:
Posted Yesterday job requisition :
REQ-204053
** Initial Posting Date:
** 07/23/2026
** Final date to receive applications:
** 07/30/2026
** Agency:
** Department of Human Services
** Salary Range:**$3,798 - $4,954
** Position Type:
** Employee
*
* Position Title:

** Public Benefits Specialist Entry (Public Benefits Specialist, Entry) English/Pashto Required
*
* Job Description:

**** The*
* ** Oregon Department of Human Services*
* ** is proud to be an Equal Opportunity Employer.
** We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
** Bilingual requirement English/*
* ** Pashto
* * To qualify for this position, you must be bilingual in English & Pashto. The job offer is contingent upon passing speaking and writing tests evaluating your proficiency. Upon passing, you will receive a 5% bilingual differential pay.
** Opportunity awaits!
** Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you!
** Summary of Duties
** As a
** Public Benefits Specialist Entry,
** you will:
* Be this first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
* Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
* Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
* Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
* Providing a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
** Minimum Qualifications
** To qualify for this position, you must be bilingual English/Pashto
** Required*
* * Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
** OR
* ** An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service**; OR
*** An equivalent combination of education, training, and experience relative to the class concept.
** Essential Attributes
** We are looking for candidates with:
* Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
* Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences
* Experience providing customer service to vulnerable communities that are person centered and trauma informed.
* Experience with Microsoft Word, Excel, email systems, digital databases, answering phones and data entry.
* Experience evaluating resources and recommending services for diverse populations.

Preference will be given to candidates that are bilingual in
** English/Pashto.
**** Attention all candidates!
** Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine…