Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & Spanish Required

Initial Posting Date: 08/13/2026 Final date to receive applications: 08/20/2026 Agency:
Department of Human Services Salary Range: $3,798 - $4,954 Position Type:
Employee

Position Title:

Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & Spanish Required

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual requirement English/ Spanish To qualify for this position, you must be bilingual in English & Spanish. The job offer is contingent upon passing speaking and writing tests evaluating your proficiency. Upon passing, you will receive a 5% bilingual differential pay. Opportunity awaits! Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work?

If so, we’d love to hear from you!

• Be the first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
• Manage administrative operations including but not limited to phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
• Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
• Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
• Providing a safety net, family stability, and a connection to careers that guide Oregonians out of poverty.

• Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience providing customer service to vulnerable communities that are person centered and trauma informed.
• Demonstrates respect, empathy, and professionalism in all interactions, regardless of differences, stress, or conflict.
• Demonstrates curiosity, humility, and willingness to learn from people with diverse identities, cultural histories, lived experiences, and worldviews.
• Experience providing accurate and professional front desk services, including client communication, scheduling, and documentation.
• Experience shifting organizational needs, priorities, timelines, and circumstances while maintaining productivity, professionalism, and sound decision-making.
• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Preference will be given to candidates that are bilingual in Spanish and English.

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

• Veterans’ and Oregon National Guard preference:
  Eligible Veterans and Oregon National Guard service members (current and former) who meet the…