Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & Spanish Required

Position Title

Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & Spanish Required

08/13/2026

08/20/2026

Department of Human Services

$3,798 - $4,954

Employee

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

To qualify for this position, you must be bilingual in English & Spanish. The job offer is contingent upon passing speaking and writing tests evaluating your proficiency. Upon passing, you will receive a 5% bilingual differential pay.

• Be the first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
• Manage administrative operations including but not limited to phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
• Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
• Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
• Providing a safety net, family stability, and a connection to careers that guide Oregonians out of poverty.

To qualify for this position, you must be bilingual in Spanish and English.

• Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

We are looking for candidates with:

• Experience providing customer service to vulnerable communities that are person centered and trauma informed.
• Demonstrates respect, empathy, and professionalism in all interactions, regardless of differences, stress, or conflict.
• Demonstrates curiosity, humility, and willingness to learn from people with diverse identities, cultural histories, lived experiences, and worldviews.
• Experience providing accurate and professional front desk services, including client communication, scheduling, and documentation.
• Experience shifting organizational needs, priorities, timelines, and circumstances while maintaining productivity, professionalism, and sound decision-making.
• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.

Preference will be given to candidates that are bilingual in Spanish and English.

• You will work in a fast paced high-volume office environment.
• Our office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high.
• Your work schedule will be Monday - Friday from 8 am - 5 pm in our Beaverton OR office.
• Occasionally, compensated overtime may be required or voluntary, including evening and weekend work.
• You will communicate with Oregon residents frequently over the phone and in-person.
• May require sitting at a terminal or telephone for prolonged periods of the workday.
• You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress.
• Consistent attendance is essential.
• Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are…