Concierge​/Receptionist

Join Human Good community as a Concierge/Receptionist supporting residents, families, and visitors in a warm, senior living setting. You'll manage the front desk, answer phones, greet and direct guests, support resident requests, schedule services, and coordinate with care, dining, and maintenance teams. Maintain accurate records, uphold safety and security procedures, and provide responsive, compassionate service that reflects our mission-driven, resident-centered culture while collaborating with team members across the community.

Responsibilities

• Greet and assist residents, families, and visitors in a professional, friendly manner
• Answer, screen, and route phone calls; take and relay accurate messages
• Manage front desk operations, including sign-ins, badges, and visitor logs
• Support resident requests and service needs, coordinating with internal teams
• Schedule appointments, transportation, and community services as needed
• Maintain accurate records, files, and basic reports related to front desk activity
• Monitor lobby area to support safety, security, and emergency procedures
• Communicate effectively with care, dining, and maintenance teams to resolve issues
• Provide information about community services, events, and policies
• Uphold Human
• Good's mission, values, and resident-centered standards of service

Required Skills

• Front desk operations
• Phone system operation
• Appointment scheduling
• Customer service
• Resident relations
• Basic computer skills
• Visitor management
• Record keeping
• Conflict de-escalation
• Time management