Customer Service Specialist- Services and Utility Billing

Do you enjoy customer service, have a great eye for detail, and experience in bookkeeping or accounting?

The City of Beaverton is hiring a City Services and Utility Billing Specialist to join our growing team and be a welcoming face of the city at Beaverton City Hall, providing in-person assistance to residents and visitors from the Central Services Desk. You will help customers with utility billing questions, process payments, and assist with services like passport applications and business licenses.

Your role will involve directing visitors to the correct city departments or agencies and supporting them with information and guidance.

We’re looking for someone who likes solving problems, engaging with the community, and providing top-notch customer service in a fast-paced environment. As part of the City’s Finance Department, you’ll work in a collaborative team while being empowered to work independently, using your initiative to support the community. Bring your attention to detail and your customer service skills together and apply today!

The classification is Financial Services Specialist 2. The schedule will be Monday-Friday, 8am-5pm. This position is not eligible for remote or hybrid work. There is one vacancy.

• Job posted:
  September 8-22
• Application review:
  September 23-October 5
• Skills assessment:
  October 13-14
• First interviews:
  Week of October 19
• Second interviews:
  Week of October 26
• Start date:
  
  mid-November

• Assist customers at City Hall’s central service desk with utility billing. Answer questions, update accounts, and process payments. Explain how utility rates, charges, and funds are used. Share information about water use, utility programs, and city policies. Help customers fill out forms and solve problems.
• Help customers applying for a United States passport by accepting and reviewing their applications for accuracy and completeness. United States Department of State passport acceptance agent training must be completed within the first 90 days of employment, and passport acceptance follows strict guidelines set by the US Department of State.
• Support business license customers. Help people apply for or renew City of Beaverton business licenses. Answer questions and take payments.
• Handle payments and deposits. Reconcile payments and prepare bank deposits.
• Welcome visitors to The Beaverton Building. Answer general questions and give directions. If a customer is looking for a service that the city does not provide, help them find the right place or contact.
• Learn and understand the services the city provides at The Beaverton Building and other locations. Keep up with trainings, events, and community meeting schedules. Maintain a supply of maps and contact information to help walk-in customers efficiently.
• Provide respectful and professional service to visitors and guests, treating them with empathy.
• Handle utility billing tasks. Update accounts, make billing adjustments, process moves, schedule final meter readings and billings, open and close accounts, and process meter exchanges. Provide customer support by phone and email.
• Work independently and use good judgement to communicate with supervisors about important issues or unusual situations.
• Be on time to provide customer service according to the hours of the Beaverton Building Central Desk.
• Act with respect and integrity, promote, and support diversity and inclusion in the workplace.
• Additional duties are outlined in the Financial Service Specialist 2 class specification.

• Associate’s degree in accounting, business, or a related field; and
• Three years of bookkeeping or accounting experience, including
• One year of experience in local or state government; and
• One year providing face-to-face…