Member Engagement Lead

Description

If you thrive in a fast-pace, multi-tasking role, balanced with down-time to creatively discern how to improve the day-to-day flow of business, then you are just who we are looking to hire at the YMCA!

The YMCA of Columbia-Willamette is a leading nonprofit organization serving communities throughout Oregon and Southwest Washington. Guided by our mission to strengthen community through Youth Development, Healthy Living, and Social Responsibility, we provide programs and services that help individuals of all ages learn, grow, and thrive.

Our employees are passionate about creating welcoming, inclusive environments where everyone has the opportunity to reach their full potential. Every position contributes to our mission and plays an important role in strengthening the communities we serve.

• Free Household Gym Membership
• Program Discounts
• Paid Sick Leave
• Tuition Reimbursement Opportunities
• Opportunities for Growth/Leadership
• Build your Resume
• Work with your friends
• Engage with your community
• Flexible working hours (part time - up to 20 hrs/week) based on your availability, with the opportunity to pick up additional shifts

To provide excellent customer service in a professional and knowledgeable manner while improving the lives of members through healthy living, youth development and social responsibility. Individual will be working in a fast paced, friendly environment where one builds relationships with staff, guests and members from children to seniors.

Under the direction of the Leader of Healthy Living this position is responsible for any and all duties in the Membership Department.

Duties include:

• Greeting all persons who enter the facility and referring/directing those to the proper department
• Giving guided tours to prospective members
• Acting as cashier
• Answering phones
• Assist in membership recruitment and retention efforts of the Membership Department
• Administrative tasks of the front desk
• Registering members into programs and memberships
• Assisting in maintaining facility cleanliness through a variety of daily tasks.
• Acting as manager on duty
• supporting the training of current and new employees
• ensuring the safety of the facility and those on the property
• Deescalating problems when they arise
• Reporting incents and accidents

Above all else, every YMCA employee shares responsibility for protecting children, vulnerable adults, members, employees, volunteers, and guests by maintaining professional boundaries, following abuse risk management policies, and fostering a culture of safety and accountability.

This list is not intended to be all-inclusive. Employees may perform other duties as assigned to meet organizational needs.

1. Demonstrates in word and action the Y’s Christian principles of love, honesty, respect, responsibility and service and a commitment to the Y’s vision and mission.

2. Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work.

3. Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.

4. Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and cultural competence.

5. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.

6. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

7. Assesses, minimizes and prevents risk, practices consideration for the safety of others, adheres to Association standards of proper notification of incidents and care of the work environment and equipment, identifies and responds to circumstances appropriately.

8. Meets attendance expectations, follows Association procedures for requesting and documenting absences, is punctual, reliable, and adaptable, takes initiative, and accepts responsibility.

9. Demonstrates effective interpersonal skills, perceives, understands and manages interactions appropriately, is accountable for own actions, capitalizes on learning opportunities, and is open to performance feedback and coaching.

10. Demonstrates compliance in the following areas:
Paylocity, employee paperwork, performance evaluations, personnel policies, and procedures i.e. dress code, code of conduct. Attends mandatory trainings and meetings, acquires and maintains required…