Patient Services Specialist Pulmonary in SW Beaverton and NE Portland

Patient Services Specialist for Pulmonary in SW Beaverton and NE Portland

Job Category
:
Non-Clinical Staff

Requisition Number
: PATIE
005386

Location
:
1111 NE 99th Ave. Ste. 200
Portland, OR 97220, USA

Join us at The Oregon Clinic as a full-time (36-hour-per-week) Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Pulmonary, Critical Care & Sleep Medicine West Clinics located in Southwest Beaverton and Northeast Portland. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world‑class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Pulmonary, Critical Care & Sleep Medicine Clinics receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this phone-based role include:

• Responsible for checking in and out new/established patients.
• Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients' appointments according to all office protocols and physician requests in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones on a multi-line system.
• Updating registration and EMR records as needed.
• Performing additional administrative and support tasks as assigned.

Hiring range, based on experience and credentials:

• Level I: $19.59 - $26.51 per hour.
• Level II: $21.55 - $29.16 per hour.
• Level III: $23.71 - $32.07 per hour.

Workdays
:
This is a shared role between our clinics in Northeast Portland at the Gateway Medical Office Building and in Southwest Beaverton at The Oregon Clinic Creekside Pavilion. Typical working hours are 36 hours per week, consisting of four 9‑hour shifts from Monday to Friday, with Wednesdays off. (7:30 am-5:00 pm).

Qualifications that support success in this role are based on education, experience and values including:

• Minimum of one (1) year of previous medical front office experience is strongly preferred. Specialty care experience is a plus!
• Minimum of one (1) year of Electronic Medical Record (EMR) EPIC experience is required.
• Prior experience with Durable Medical Equipment is strongly preferred.
• Prior experience in healthcare insurance and/or authorization is preferred.
• Prior experience with insurance and referral processes is required.
• Strong customer service skills and phone experience are strongly preferred.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient‑focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!

• Healthcare:Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing:Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance:Paid Time Off plus 9 paid holidays annually
• Wellness Support:Robust wellness program and employee assistance services
• Commuter Benefits:70% of Tri-Met transit pass covered
• Additional Perks:Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon, with a…