Housekeeping Supervisor

Overview

As Housekeeping Bilingual Supervisor
, you will be responsible for supervising and inspecting the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

• Allocate work duties to housekeeping and laundry team members.
• Perform routine inspections of all check out rooms and spot check all occupied rooms.
• Routinely inspect service areas, store rooms and corridors.
• Schedule, supervise, and assist with deep cleaning and any other projects.
• Supervise and train housekeeping and laundry team members to ensure their performance is to brand and company standards.
• Manage supply stock and maintenance of equipment.
• Fill in as a room attendant when staffing levels are low, cleaning guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash.
• Fill in as a laundry attendant when staffing levels are low, performing all stages of laundering process.
• Ensure all hotel property is in working order. Report missing articles, damage, or mechanical problems to management, as necessary.
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
• Turn in and log all guest property left in room or other public space.
• Assist with pre-shift meetings to learn assignments and the day’s tasks.
• Ensure all rooms/assigned tasks are completed with the allotted MPRs; provide coaching and counseling on this, as necessary.
• Follow company policies and procedures.
• Other duties as assigned by supervisor or management.

• Knowledge of housekeeping and laundry operations and procedures.
• Knowledge of proper use and storage of cleaning chemicals.
• Bilingual in English and Spanish.
• General knowledge of equipment such as vacuums, commercial washers and dryers.
• Able to understand and speak some of the English language.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
• Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.
• Able to prioritize and organize work assignments, delegate responsibilities.
• Create sense of urgency in matters that will impact the success of the business.
• Demonstrate genuine care for customers and employees.
• Possess complete knowledge of emergency procedures of the hotel.
• Able to work in fast paced environment.
• Able to work without direct supervision.
• Able to access and input information into computer.

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA