Conference Services Manager

• Serve as the primary planner-facing lead for assigned conference centers and venues
• Manage event readiness, operational coordination, and on-site execution
• Act as the single point of accountability during assigned coverage hours
• Coordinate communication between planners, internal teams, vendors, and partners
• Validate event details in Momentus, including room setups, service requirements, timelines, and special requests
• Review schedules and Event Orders to identify conflicts, safety concerns, and opportunities to improve layouts and attendee experience
• Coordinate large-scale, multi-day, and high-profile events
• Lead building and meeting room readiness, including quality, safety, cleanliness, and hospitality standards
• Conduct operational rounds covering docks, loading zones, fire lanes, parking, and high-traffic areas
• Oversee way finding, room signage, printed materials, building communications, operating hours, and staffing coverage
• Collaborate with Event Operations Coordinators on custodial deficiencies, furniture, and infrastructure
• Approve and coordinate custom build-outs, elevated work platforms, scissor lift usage, and high-access operations
• Manage event supplies, operational inventory, warehouse items, and high-value cage assets
• Coordinate equipment and supply movement for event setups, breakdowns, and venue resets
• Meet with the Director of Conference Services and stakeholders to communicate updates and align priorities
• Drive continuous improvement through data-driven insights and cross-functional collaboration
• Produce, analyze, and report operational data and performance metrics
• Create and distribute daily operational reports
• Develop and maintain SOPs, operational guidelines, and project documentation
• Monitor safety, logistics, and guest hospitality throughout events
• Support attendee flow, line management, ushering, and guest experience for high-volume events
• Serve as an on-site problem solver during live events
• Perform additional duties assigned by the Conference Service Director

• Minimum of 2 years supporting conference or events services
• Knowledge of CVENT, Web Ex, MS Teams, and various virtual meetings strongly preferred
• Certified Meeting Planner and/or Certified Government Meeting Planner certification preferred
• Experience with Microsoft Office, Momentus, Delphi, Opera, or other event management systems
• Ability to manage in a diverse environment
• Focus on client and customer services is essential

Demonstrates expertise in event management, operational coordination, and client services, with a strong focus on enhancing attendee experience and ensuring event readiness. Proficient in utilizing event management systems and leading cross-functional collaboration to drive continuous improvement.

• Event Management
• Operational Coordination
• CVENT
• Certified Meeting Planner
• Microsoft Office

• Event Readiness
• Operational Inventory Management
• Data Analysis
• SOP Development
• Logistics Management

• Client Services
• Problem Solving
• Collaboration
• Communication
• Diversity Management

• Certified Meeting Planner
• Certified Government Meeting Planner

• Conference Services
• Event Services
• High-Volume Events
• Guest Experience
• Safety Standards

• Momentus
• Delphi
• Opera
• Web Ex
• MS Teams