Tier 2 Technical Support

Overview

Diagnose computer errors and triage to determine the urgency of issues. Install, configure, and upgrade PC software and operating systems. Facilitate onsite and escalation support activities. Repair computer hardware, such as keyboards and printers. Provide technical support over the phone or Web to end users/clients. Use remote support software to take control of end-user computers to troubleshoot, diagnose and resolve issues.

Setup new user and email accounts. Assist end-users with password changes. Setup email on computers and mobile devices. Install printers and software on client PCs. Document resolution steps for closed tickets and notes for escalations. Create and maintain documentation about customer networks. Escalate to higher tier support to resolve customer issues within SLA.

• Diagnose computer errors and triage issues by urgency.
• Install, configure, and upgrade PC software and operating systems.
• Facilitate onsite and escalation support activities.
• Repair computer hardware such as keyboards and printers.
• Provide technical support over the phone or Web to end users/clients.
• Use remote support software to troubleshoot and resolve issues.
• Set up new user and email accounts; assist with password changes.
• Set up email on computers and mobile devices.
• Install printers and software on client PCs.
• Document resolution steps for closed tickets and notes for escalations.
• Create and maintain documentation about customer networks.
• Escalate to higher tier support to resolve customer issues within SLA.

• Associate's degree (Bachelor's degree preferred).
• 2-4 years of helpdesk experience or working with a helpdesk or IT provider.
• Good understanding of Windows Server environments (SBS, 2003, 2008 R2 & 2012).
• Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools).
• Knowledge and hands-on experience providing support to users using Windows 7, Windows 8;
  Microsoft Office 365, Azure, and other Application Support skills.
• Bonus:
  Previous experience in Managed IT Services; A+, Network+, MCP and other relevant certifications.

This is a Contract to Hire position based out of Beaverton, OR.

The pay range for this position is $23.00 - $29.00/hr eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Beaverton, OR.

This position is anticipated to close on Feb 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.