Application Support Technician

Position:

We are currently looking for a Support Technician in our Beaverton, OR office
. The Application Support Technician is responsible for installing, supporting, and troubleshooting Pacific Office Automation’s managed print services software (Remote Monitoring Services). This role provides direct assistance to external clients, contract administrators, and sales representatives. The ideal candidate is technically minded, proactive, customer focused, and able to work both independently and collaboratively within a team.

Key

Skills:

• Able to take initiative and/or work independently
• Proactive thinking and problem solving
• Comfortable working on the phone
• Comfortable working on computers
• Organization and task management skills

Responsibilities:

• Install, restart, and configure Remote Monitoring software for external clients in a timely and efficient manner.
• Provide technical support to internal and external customers, including software troubleshooting and resolving support inquiries.
• Supply account-related information to clients, contract administrators, and account representatives.
• Collaborate with the software development team on issues, improvements, and operational needs.
• Document daily activities, troubleshooting steps, and resolutions in the company’s ticketing (CRM) system.
• Perform regular software maintenance, updates, and monitoring to ensure optimal performance.
• Provide excellent customer service via ticketing response and customer communication.
• Complete all MPS Monitor Training modules within 30 days of start date.
• Works to meet the goals of Pacific Office Automation and role specific KPIs.
• Participates in ongoing learning and achieve at least one certification (Microsoft training by goal and/or CompTIA A+)

Requirements:

• Associate’s degree or higher with at least 1 year of customer service experience
• 1‑2 years help desk experience
• Professional work ethic
• Basic understanding of database concepts
• Good understanding of networking concepts
• Good understanding of Microsoft Windows
• Experience with MS‑Office products (Outlook, Word, Excel, etc.)
• Ability to work independently and also in a dynamic team environment
• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA programs
• $19‑$21/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.