Network Operations Center; NOC Engineer – Level 1​/Level 2

Network Operations Center (NOC) Engineer – Level 1 / Level 2

Location:

Beaverton, OR

The NOC Engineer (L1/L2) is responsible for 16x5 monitoring, troubleshooting, and incident resolution of network and infrastructure systems to ensure high availability and performance. This role includes real‑time monitoring, ticket handling, basic to intermediate troubleshooting, escalation to L3/Network Engineering teams, and maintaining operational documentation.

• Monitor network and infrastructure alerts using tools such as Solar Winds.
• Perform initial triage of incidents and service requests.
• Create, update, and manage tickets in Service Now / Jira.
• Identify and categorize alarms: critical, major, minor, and perform first‑level diagnosis.
• Perform basic troubleshooting for:
  • Network connectivity issues
  • LAN/WAN link status
  • VPN down alerts
  • DNS/DHCP reachability checks
  • Interface errors, CRC, packet loss
• Execute standard operating procedures (SOPs) and runbooks.
• Escalate incidents to L2/L3 based on severity, impact, and SLA timelines.
• Communicate updates to users and stakeholders as per incident communication process.
• Participate in shift handovers and update logs properly.

• Handle escalations from L1 and perform deeper troubleshooting for:
  • Routing issues (BGP/OSPF/EIGRP basics)
  • Switching issues (VLAN, trunking, STP)
  • WAN/ISP circuit troubleshooting and coordination
  • VPN tunnels (IPSec/SSL) monitoring and restoration
  • Firewall policy or NAT‑related connectivity issues (basic/moderate)
• Perform remote diagnostics using CLI:
  • Cisco IOS / NX‑OS
  • Palo Alto (basic operational troubleshooting)
• Conduct log analysis and packet‑level troubleshooting basics (tcpdump/Wireshark knowledge preferred).
• Perform planned maintenance support:
  • Network changes monitoring
  • Post‑change validation
  • Rollback support
• Work with vendors/ISPs to open TAC cases and follow up for resolution.
• Maintain and update operational documentation:
  • Runbooks
  • Knowledge base articles
  • Incident RCA input (technical notes)
• Ensure SLA compliance and contribute to incident reporting.

• Networking fundamentals: TCP/IP, OSI Model, subnetting.
• Switching fundamentals: VLANs, trunking, STP.
• Routing fundamentals:
  Static routes, OSPF/BGP basics.
• Monitoring tools and alert triage.
• Ticketing and ITIL incident management processes.
• Basic understanding of:
  • Firewalls
  • VPNs
  • DNS/DHCP
  • Wireless concepts (preferred)

• Strong troubleshooting mindset and ability to work under pressure.
• Clear written communication (ticket notes, customer updates).
• Customer service orientation.
• Shift discipline and proper handover documentation.

• Bachelor’s degree in IT / CS / Electronics (or equivalent experience).
• Certifications (preferred):
  • CCNA (highly preferred)
  • ITIL Foundation (good to have)

• NOC L1: 0–2 years experience in monitoring/support.
• NOC L2: 2–5 years experience in network operations / troubleshooting.

• 16x5 rotational shifts (day/night/weekend/holiday as required).
• On‑call support (for L2 in some organizations).
• May require handling multiple incidents simultaneously.

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

The salary range for this position (in local currency) is 44,600.00–82,800.00.

The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.