IT Operations - Supervisor

Job Description

The IT Operations - Supervisor provides leadership and technical direction across the account's digital technology portfolio, serving as the primary liaison between Operations, Aramark enterprise technology teams, client stakeholders, and external vendors. This role is accountable for delivering sustainable technology solutions that enhance business performance, improve the consumer experience, and drive operational excellence.

As a cross-functional leader and trusted advisor, the IT Operations - Supervisor helps shape digital strategy by evaluating enterprise technology initiatives, identifying opportunities for innovation, and aligning technology investments with business objectives. The role leads both tactical and strategic functions, including product and systems management, technology implementations, vendor partnerships, governance, budgeting, and long-term roadmap planning, while ensuring successful adoption and ongoing optimization of key digital platforms.

Life Works Restaurant Group is a hospitality-driven restaurant company built for the modern workplace. We design and operate chef-led cafés, catering programs, and food experiences that go far beyond transactions, creating moments of connection, culture, and care in everything we do.

Rooted in culinary excellence and powered by creativity, Life Works brings together food, design, and service to build brands within brands, tailoring each experience to the people and communities we serve. Our work lives at the intersection of hospitality and strategy, elevating everyday dining, strengthening workplace culture, and turning food into a meaningful part of how organizations engage their teams.

At Life Works, people make the difference. That belief shapes how we lead, how we partner, and how we bring hospitality to life across every café, every campus, and every client relationship.

Job Responsibilities

* Partner with Aramark enterprise technology teams, client stakeholders, and operations leaders to align digital initiatives with business objectives.

* Evaluate, prioritize, and recommend technology enhancements and innovation opportunities based on operational needs, enterprise capabilities, and data-driven insights.

* Lead cross-functional collaboration across Operations, Culinary, Marketing, Nutrition, Finance, and other internal stakeholders to support technology initiatives.

* Own the lifecycle of key digital platforms and technology projects, including planning, implementation, change management, stabilization, and ongoing optimization.

* Coordinate with vendors and internal support teams to resolve issues, manage escalations, and ensure successful delivery of technology services.

* Develop and maintain technology governance processes, documentation, standards, and operational playbooks.

* Identify opportunities to improve efficiency through process optimization, automation, and enhanced reporting capabilities.

* Support technology budget planning, forecasting, and business case development for new initiatives and enhancements.

* Maintain oversight of IT asset management processes, vendor relationships, and contract compliance.

* Ensure compliance with corporate IT standards, data security requirements, and client-specific policies.

Qualifications

Required Qualifications:

* Bachelor's degree in Information Technology, Business, or a related field.

* 5+ years of progressive experience in IT, digital operations, product management, or technology project leadership.

* Strong project and program management skills with experience delivering cross-functional technology initiatives.

* Demonstrated success building relationships and communicating effectively with stakeholders at multiple organizational levels.

* Experience working with vendors, managing technology implementations, and supporting operational systems.

* Proven ability to translate business needs into practical technology solutions within a complex operating environment.

Preferred Qualifications:

* MBA or relevant graduate degree.

* Experience in hospitality, retail, workplace dining, or food service technology environments.

* Familiarity with POS platforms (Micros, Nextep, Square)…