Sr Principal Consultant—Advanced Customer Support​/Managed Services, Oracle | NetSuite – Products

If you’re a senior‑level Net Suite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry, and you want to grow in a fast‑paced, client‑focused environment, the Net Suite ACS team is the place for you! Join Oracle to build your expertise in AI and cloud technology and help customers maximize the value of Net Suite — Oracle's leading AI‑powered cloud ERP platform.

Are you passionate about helping organizations solve complex business challenges through innovative technology solutions? We are seeking an experienced consulting professional to serve as a trusted advisor to our customers, driving business transformation through deep industry expertise, strong business acumen, and leading‑edge technology solutions.

In this role, you will partner with customer stakeholders to understand business objectives, design and implement high‑quality solutions, and guide organizations through complex transformation initiatives. You will leverage industry best practices, Net Suite expertise, AI‑powered capabilities, and consulting experience to deliver measurable business outcomes while ensuring successful engagement execution.

As a senior member of the consulting organization, you will lead solution design and implementation efforts, provide technical and functional leadership to engagement teams, influence executive‑level decision‑making, and resolve complex customer challenges. You will also contribute to business development activities by providing subject‑matter expertise, shaping solution strategies, and identifying opportunities to expand customer value.

Success in this role requires balancing strategic advisory capabilities with hands‑on solution leadership to help customers accelerate adoption, optimize operations, and maximize the value of their Net Suite investment.

Career Level - IC3

The Advanced Customer Support / Managed Services team of Oracle Net Suite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry expertise. Oracle Net Suite's Advanced Customer Support (ACS) organization provides ongoing functional and technical guidance that helps customers continuously optimize and expand their Net Suite investment. Through our Suite Review methodology and strategic advisory services, ACS partners with customers to identify opportunities, address business challenges, and maximize long‑term value from their ERP platform.

With a rapidly growing customer base and strong demand across North America, we are expanding our team of industry‑focused consultants.

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from Net Suite through ACS's Suite Review methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
• Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Maintain deep product expertise and pursue relevant Oracle and Net Suite certifications
• Integrate AI‑driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
• Collaborate across ACS, Technical Services, Support, POS, eCommerce, Open Air, and Platform Technical Services teams to deliver integrated customer solutions
• Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
• Minimal travel required

• 8+ years of overall relevant domain experience in one or more of Net Suite’s core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, Med Tech, R&D/CROs, Pharmaceuticals/Bio Tech)
• Strong understanding of Net Suite modules including Financials, CRM,…