Desktop Support Specialist

Desktop Support Specialist

Req number:

R8146

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 2+ years of experience in a similar support role and a solid understanding of Windows operating systems and networking, apply now.

Job Description

We are looking for a Desktop Support Specialist to provide critical installation, configuration, and administration of Windows operating systems and network switches, ensuring uptime and integrity of systems in compliance with client policy. This position will be Full-Time and On-Site in Beaverton, OR.

What You'll Do

* Install, configure, and administer Windows operating systems

* Install and assist in configuring network switches

* Maintain system configuration and integrity as per client policy

* Ensure system uptime within the fab and respond promptly to fab-support events

* Install and support client applications and provide customer support

* Keep systems up to date with patches and firmware/bios updates

* Work on multiple projects with minimal supervision or guidance

* Provide 1st/2nd tier support for helpdesk-related issues

* Perform other duties as assigned

* Create and maintain documentation for established support procedures and processes

What You'll Need

Required:

* 2+ years of experience in a similar support role, preferably in a high-availability, 24 x 7 production environment

* Excellent knowledge of building laptops/desktop PCs, creating/configuring standard install images, installing operating systems, and patching

* Experience in installing/supporting network switches

* Knowledge of supported systems including printers, network interfaces, Windows 7/10 OS, phones (Android/Windows), tablets, and other mobile computers

* General understanding of networking (TCP/IP, DNS, DHCP, performance monitoring)

* Good knowledge of Microsoft Office tools and PC imaging/backup software

Preferred:

* Experience with system monitoring tools like Solar Winds or Nagios

* Semiconductor industry experience

Physical Demands

* Ability to safely and successfully perform essential job functions consistent with ADA and other federal, state, and local standards

* Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

* Must be able to communicate with customers/team members over the phone and in person

* Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer,…