Desktop EUC L1
Job in
Beaverton, Washington County, Oregon, 97078, USA
Listed on 2026-07-27
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.
- Provide onsite and desk side support services to End Users and Special Devices.
- Troubleshoot PC related problems at the direction of client level or SPOC.
- Complete Service Events and requests within SLA in pressurized environment.
- Build, configure and troubleshoot Install Gold /Or instructed image on Customer PC and laptop applications and hardware components.
- Ensure Service Events are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones and Android devices.
- End User Data backup and restoration when required in the course of a Service Event.
Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.
- Provide onsite and desk side support services to End Users and Special Devices.
- Troubleshoot PC related problems at the direction of client level or SPOC.
- Complete Service Events and requests within SLA in pressurized environment.
- Build, configure and troubleshoot Install Gold /Or instructed image on Customer PC and laptop applications and hardware components.
- Ensure Service Events are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones and Android devices.
- End User Data backup and restoration when required in the course of a Service Event.
Technical Skills & Experience Required
- Must have experience of using a call logging system.
- Must have good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial.
- Knowledge of mobile devices, in particular Androids and iPhones.
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft PATCH MANAGEMENT.
- Ability to replace defective parts, as identified by client.
Language Skills
- To Customer – Fluency in local language as per the geographical and cultural requirement
- English speaking to good standard
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