Site Reliability Engineer

Site Reliability Engineer

As our Site Reliability Engineer, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit – every single day.

The impact you'll have at Concora Credit:

We are in search of a seasoned Site Reliability Engineer. Our ideal candidate brings at least 6 years of hands-on experience across cloud and enterprise infrastructure, with strong expertise in site reliability engineering, operational readiness, observability, and platform support. The selected candidate will have deep experience in Microsoft Azure, along with strong working knowledge of hybrid infrastructure components such as VMware, Windows Server administration, Active Directory, F5 load balancers, and Cisco based environments.

The ideal candidate will be highly technical, capable of evaluating services and projects through an SRE lens, and able to define what is required to make applications and platforms operationally ready, resilient, and supportable in production. This role also requires excellent communication skills to effectively partner with engineering, architecture, infrastructure, and leadership teams.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We're an established company with over 20 years of experience, but now we're taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

As our SRE Engineer, you will provide:

• Site Reliability Engineering and Operational Readiness: Define, implement, and support SRE practices that improve reliability, availability, performance, and operational maturity. Assess applications, platforms, and infrastructure services to establish operational requirements, support standards, and readiness for production within an SRE model.
• SLO, Monitoring, and Service Health Management: Develop and maintain service level objectives, service level indicators, alerting standards, and operational metrics aligned to business and technology needs. Monitor service performance and reliability trends across cloud and hybrid environments, and partner with teams to reduce toil and strengthen service health.
• Azure Cloud Platform Reliability and Support: Support and improve Microsoft Azure environments, with focus on reliability, scalability, operational supportability, and platform resilience. Contribute to cloud reliability through automation, observability, incident reduction, capacity planning, and operational controls.
• Hybrid Infrastructure and Enterprise Platform Support: Support hybrid infrastructure components that underpin application and service reliability, including VMware, Windows Server, Active Directory, F5 load balancers, and Cisco based infrastructure. Identify and address reliability, performance, and support risks across both cloud and on premises environments, including key infrastructure dependencies and traffic flow considerations.
• Project Readiness and Reliability Engineering: Review projects, applications, and platform changes to identify what is required for successful support in an SRE environment. Evaluate architecture, dependencies, monitoring, alerting, failover, deployment methods, recoverability, and support processes before production release.
• Incident Response and Problem Resolution: Lead or support troubleshooting of complex production issues, service degradations, and reliability concerns across cloud and hybrid platforms. Participate in incident response, root cause analysis, and post incident reviews, and drive follow up actions that improve resilience and reduce repeat issues.
• Automation,…