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Helpdesk Manager: Lead IT Support & Team
Job in
Beaverton, Washington County, Oregon, 97078, USA
Listed on 2026-09-06
Listing for:
Pacific Office Automation Inc.
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Pacific Office Automation seeks a results-driven Helpdesk Manager to lead our IT support team and ensure delivery of managed services to our clients. You will oversee ticket handling, escalation, and resolution, while mentoring technicians and driving improvements in service delivery.
Responsibilities include process documentation, KPI development, and cross-team collaboration to resolve complex issues. A focus on customer satisfaction and ongoing staff development is essential.
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