Senior Field Service Technician

Join to apply for the Senior Field Service Technician role at Pacific Office Automation

Pacific Office Automation is the largest independently‑owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, , CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long‑term employer, providing employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software. We believe that all voices can and should be heard, regardless of seniority or tenure.

Pacific Office Automation is currently seeking a Senior Field Service Technician who is skilled in repairing and maintaining Konica Minolta, Canon, & Ricoh Production Printers for our office in Beaverton, OR
. If you are a self‑driven, service expert who is detail‑oriented and capable of multi‑tasking, we want to talk to you!

• Responsible for a full range of repairs and service procedures on high‑speed digital copiers/printers, full‑color copiers/printers, and facsimiles.
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines (Canon, Oce, Ricoh, etc.).
• Providing high‑quality technical support and expertise by completing each service call according to service agreements and requirements.
• Effectively completing all territory assignments and developing options to resolve unexpected problems.
• Participating in training to remain up to date with new products and procedures.
• Providing specialist service to other field service technicians for unresolved technical problems/issues.
• Providing technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities.
• Working in a fast‑paced environment.

• 2‑6 years minimum of relevant experience.
• Experience with servicing and repairing production‑level office equipment such as copiers, printers, fax machines, mailing machines, etc. highly preferred.
• Canon certifications beneficial.
• Strong computer knowledge.
• Excellent customer service communication skills are essential.
• Strong problem‑solving and mechanical/electrical skills.
• Strong working knowledge of Windows 10 applications.
• Highly motivated and capable of working independently in the field.
• Must possess a valid driver’s license with a clean driving record. A company car will be provided.

• Advancement and growth into leadership roles.
• Team‑player environment.
• Affordable Medical/Dental/Vision/Life insurance plans.
• Matched 401(k).
• PTO, Vacation, Sick Leave.
• FSA/HSA programs.
• Company car for work and personal use.

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

• Mid‑Senior level

• Full‑time

• Engineering and Information Technology

• Business Supplies & Equipment