General Manager

Description

FLSA Status:
Exempt

Department: A&G

The General Manager is a polished, well-spoken, and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property, providing support, supervision and guidance to their management team and front-line associates. He or she will ensure that financial performance is optimized, that high quality product and service levels are maintained, and that the hotel is operated in compliance with state, federal and local regulations as well as Company (Dekha Prosperity, LLC) and brand standards.

The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands‑on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests and clients, associates, ownership, corporate representatives, brand representatives and key vendors.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance in compliance with Dekha Prosperity, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with MKM Hotels and Brand dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to Dekha Prosperity, LLC standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on‑site contacts on a daily, weekly, and monthly basis.
• Tour the operating departments daily, adjusting as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Dekha Prosperity, LLC standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Dekha Prosperity, LLC standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Dekha Prosperity, LLC policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Dekha Prosperity, LLC standards.
• Assist in creating a positive team‑oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
• Forecast monthly the hotel's financial position, by estimating revenues and line‑by‑line expenses.
• Analyze previous and projected data to…