General Mngr Trainee Tanasbourne Burger King

General Manager

Reports To:

District Manager

Job Location:

Field

FLSA Status Type:

Non-Exempt - Hourly Direct Reports:

Assistant Managers Shift Leaders Team Members

Position Overview The General Manager role at Ambrosia QSR is full-time position responsible for overseeing all restaurant operations, including guest service, employee engagement, and profitability. Key responsibilities include ensuring the consistent execution of guest service standards, food safety protocols, quality control, and adherence to company policies. This full-time position requires open availability, strong accountability, leadership, and the ability to mentor the team.

During peak hours, the General Manager plays an active role in leading the team to ensure smooth operations and exceptional guest experiences. They are accountable for setting clear goals, establishing timelines, and ensuring the team meets performance targets.

Job Responsibilities Team Provide  training and development opportunities for the management team and staff. Conduct performance reviews according to the company’s scheduled timeline

Recruit, train, and develop restaurant management and staff, following training plans and company systems to meet goals within the designated timeframe

Schedule regular team and manager meetings to communicate effectively, ensuring all staff are informed of any company or policy changes

Enforce company policies, including compliance with laws and local regulations, such as work breaks, timekeeping, and minor management responsibilities. Maintain accurate employee records and submit them on time as required

Immediately report any complaints or employee behavior that violates company policy to the assigned district manager, and resolve issues promptly

Foster a safe, inclusive work environment that does not tolerate harassment, discrimination, or retaliation (report any incidents to the assigned District Manager and Human Resources)
Guests Greet every guest warmly and promptly, creating a welcoming atmosphere

Strive to provide exceptional an experience for every guest on every visit, addressing any issues with positivity and sound judgment

Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building’s interior and exterior is inviting and safe

Stay informed about the local market trends and community needs to make guest-centric decisions

Operations

Oversee food safety and other safety protocols, ensuring all required postings are clearly visible and properly displayed

Implement marketing plans and ensure the restaurant staff is trained and ready for promotions, following company guidelines

Use a headset to monitor team interactions with guests, offering praise, coaching, or redirection as needed

Address basic equipment maintenance issues as they arise

Manage labor costs by creating accurate sales projections, writing balanced schedules, and ensuring employees are paid accurately and on time Ensure daily food safety compliance and operational standards are consistently met by the team Communicate with the District Manager, Director of Operations, and Restaurant Support Center as needed, ensuring emails and requests are addressed timely

Perform other duties as assigned

Profitability

Ensure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS system

Oversee all sales transactions within the POS system and ensure proper use of inventory tracking systems. Implement measures to address inventory concerns when needed

Manage controllable expenses, making sure to place inventory orders while maintaining cost standards

Establish and maintain positive relationships with vendors and internal support teams

Oversee proper use of equipment, small wares, and products. Confirm all equipment is cleaned regularly and preventive maintenance is performed to ensure safety and functionality. Address minor equipment issues promptly and report any non-functional equipment to Operations Support immediately

Supervise staff to ensure compliance with all cash handling, banking policies, and procedures

Verify that all asset protection systems are in use and…