Director of Hospitality; Regional

Director Of Hospitality

Welcome to the next generation in senior living, The Springs Living!

The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington & Montana. For nearly 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values—kindness, quality, innovation, trust, and pride—and empower every team member to do the right thing!

The Springs Living is seeking a Director of Hospitality to lead compliance initiatives and drive scalable operational excellence. In this role, you will play a vital part in delivering an exceptional experience for our residents. Because our residents deserve the very best, we hold our team members to high standards of quality, service, and professionalism. This position is based in beautiful Beaverton, Oregon, and includes travel to various communities within The Springs Living network.

The Director of Hospitality provides strategic leadership and hands-on support for dining service operations across multiple communities. This role is responsible for bringing the organization's dining vision to life by guiding, coaching, and empowering front-of-house teams to deliver outstanding service and enhance resident satisfaction and overall wellness. As a key leader, you will build strong relationships with community teams, drive program development, and lead impactful training initiatives to ensure consistency, excellence, and continuous improvement in dining room operations.

Key Responsibilities:

• Further develop and implement dining room program standards and service expectations that align with community brand ideals and operational goals
• Champion storytelling around food by connecting residents to the origin of ingredients, including farmers, ranchers, and suppliers
• Foster a culture of collaboration by creating opportunities for idea-sharing, brainstorming, and open communication with community leadership teams
• Design and execute innovative dining programs, special events, and celebrations, while identifying cross-departmental partnership opportunities to enhance the resident experience
• Provide training, tools, and resources to empower communities to operate successfully and as autonomously as possible

• Evaluate dining room service and hospitality outcomes using quality assurance tools, resident feedback, comment cards, and survey data (e.g., Pinnacle Insights, state surveys)
• Partner with Culinary teams to align front-of-house service excellence with food quality and overall dining experience
• Conduct regular site visits focused on service execution, resident satisfaction, front-of-house presentation, food safety and sanitation, workplace safety, and overall cleanliness and organization
• Deliver clear, actionable insights following site visits, supporting Executive Directors and Culinary leaders with training plans and system improvements
• Support Executive Directors and senior leadership with team member performance evaluations and development as needed

• Build and maintain rollout plans for new initiatives, tracking progress and ensuring successful implementation across communities
• Establish scalable, macro-level systems to support new business initiatives and operational growth

• Develop and evolve food-related branding, visual standards, and promotional strategies
• Set and maintain standards for the resident-facing dining experience, including china, tabletop presentation, signage, and supporting systems
• Establish and manage feedback loops, ensuring resident insights directly inform innovation and continuous improvement

• Design, implement, and continuously refine service models and holistic hospitality systems
• Define brand-level service benchmarks and develop tools to support implementation, measurement, and accountability
• Lead the evolution of next-generation dining and hospitality experiences with a focus on resident engagement, wellness, and satisfaction

• Strategic direction and oversight for POS systems, including selection,…