Manager Residential Operations

Job Summary

The primary responsibility is to lead the team that delivers person-centered care and services to those we support in a residential setting, fulfilling our purpose: “We believe the world shines brighter when people with developmental disabilities achieve their full potential.”

• Align passion and talents of others, creating a culture where teams and individuals thrive.
• Partner with operational leaders, human resources, quality, and nursing.
• Hire, welcome, onboard, and mentor new colleagues.
• Facilitate regular meetings and provide necessary training to assure support, quality, and compliance expectations for individuals we support.
• Develop schedules for program DSPs and Lead DSPs.
• Identify ways to remove barriers and achieve high levels of engagement.
• Show recognition and appreciation for staff efforts.
• Identify additional training and development needs as part of Quarterly Connections and coaching in the moment for performance.
• Serve as resource for any DSP, Lead DSP, persons we support, or parents & guardians in the home when local home efforts do not resolve a topic.
• Demonstrate positive leadership behaviors, leading by example to develop individuals, empower teams, and promote collaboration.
• Engage in admissions of individuals, completing Person Focused Worksheet (PFW), individual support plans (ISP/PSP), and other required procedures and documentation.
• Complete required Medicaid redeterminations and renewal submissions.
• Influence the program with a focus on budget and metrics to grow residential services and achieve balanced scorecard results, maintaining collaborative partnerships with colleagues, leadership, PWS, and parents & guardians.
• Ensure standard Able Light operating procedures and related state/local regulations are implemented consistently across homes in your area of accountability.
• Manage facilities and property through regular home inspections and vehicle maintenance.
• Complete all individual training and development and manage training compliance of direct reports required by local, state, federal, and Able Light policies and procedures.
• Recommend quality and process improvements for employees and those served to enhance standard operating practices.
• Ensure timely, comprehensive, and objective documentation personally and for direct reports, reviewing entries into health information technology and human resource technology.
• Track, monitor, and update Individual Support Plans (ISP/PSP) in collaboration with persons supported, parents & guardians, external clinical or local/state representatives and providers, internal nursing and quality partners, and operational leadership.
• Responsible for Parent/Guardian communication and documentation.
• Deliver person-centered care and services to those we serve.

• Education:
  
  High school diploma or GED required. Bachelor’s degree preferred, or equivalent four years of relevant IDD experience (may vary by state).
• Experience:
  
  Four years of supervisory or case management experience (may vary by state); two to three years of previous leadership experience; two to three years of IDD experience.

Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.

• Knowledge – serving others, giving & receiving feedback, holding self & others accountable.
• Skills – collaboration, listening, conflict resolution, and leveraging technology.
• Ability – continuous improvement of self and processes.

• Mission First:
  Supporting others to flourish with full energy, commitment, and focus.
• One Able Light: ONE TEAM working together to advance quality, valuing collaboration, accountability, transparency, and courage.
• Christian Love:
  Guided by Christian Faith, welcoming and loving every person, acting with empathy, grace, dignity, and patience.