Order Management Team Lead

Description

When every order matters, you keep the workflow tight, the data clean, and the team a step ahead.

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue.

Our teams work diligently to innovate and support world‑class services, and we are looking for a Order Management Team Lead to join our Accounting team.

US Hybrid (50% Remote/50% In Beaverton, OR Office)

Candidates must be legally authorized to work in the United States. This role is not eligible for employer‑sponsored work authorization or visa sponsorship of any kind, now or in the future.

Telestream builds the software and hardware that broadcast networks, streaming services, sports leagues, post‑production studios, government agencies, and enterprise media teams rely on to create, monitor, and distribute video  portfolio spans three solution areas: workflow automation software (delivered on‑premise and in the cloud), quality and compliance monitoring solutions, and professional desktop tools used by editors, captioners, and creators.

Customers buy from us in a variety of combinations—including perpetual software licenses, multi‑year SaaS subscriptions, hardware appliances, renewals, add‑ons, and bundled solutions. Many deals are global, multi‑currency, multi‑shipping‑location, and run through either direct sales or our channel partners. This order mix makes this seat interesting, and it is why this role matters.

As our Order Management Team Lead, you are the senior expert in our order‑to‑cash engine room. You will personally own the most complex transactions, set the standards the team works to, and serve as the go‑to resource for our two US‑based Order Entry Specialists and our accounting partner in the UK. It is a senior individual‑contributor role with no direct reports, but you will function as the team’s day‑to‑day lead: coaching peers, owning the toughest escalations, and partnering with the Corporate Controller to keep the function running cleanly across two regions and multiple product types.

You will start your morning in the order queue, prioritizing deals tied to month‑end timing, urgent customer requests, and high‑value transactions. You will clean up incomplete orders with sales reps and deal desk, then enter and release the ones that are ready in Business Central. Throughout the day you will partner with our Licensing Specialist to confirm software entitlements line up with what customers actually bought, work with supply chain to release hardware shipments from our US locations, and serve as the senior point of contact when something does not look right.

You will check in with the team in the US and UK, answer their harder questions, and at month‑end and quarter‑end you will shift into close mode, supporting bookings reconciliation and inventory adjustments alongside the Controller.

• Own end‑to‑end processing of our most complex, high‑value, and escalated customer orders, including multi‑product bundles, multi‑year subscriptions, channel partner deals, and global ship‑to arrangements.
• Enter, validate, and release customer orders in Business Central, checking pricing, payment terms, product configurations, discount approvals, and booking rules against the signed quote and any approval documentation on file.
• Process the full mix of Telestream orders: perpetual software licenses, SaaS and term subscriptions, hardware appliances, professional desktop tools, renewals, add‑ons, and bundled solutions.
• Coordinate every software order with our Licensing Specialist so customers receive the right product activation, license keys, and entitlement details on the correct timeline.
• Work with supply chain and production teams to release hardware shipments from our US and UK locations, confirm inventory allocation, capture serial numbers, and follow shipments through to delivery.
• Serve as the team’s senior point of expertise for…