Account Director

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Account Director is accountable for developing and implementing an account plan which will exceed client expectations and deliver JLL mission-aligned real estate services, ensuring a healthy long-term JLL-Client relationship. This role oversees a multi-service account, delivering integrated solutions that require the ability to manage complex, matrixed operations e of these services include Facility Management, Project Management, Lease Administration, Tenant Representation/Brokerage, and others.

This executive leader anticipates client needs and delivers to outperform on key performance indicators and service level agreements within the contract. This leader is also responsible for developing and managing a P&L, striving to exceed revenue and profitability plans. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with senior leadership to understand the Firm's strategy and goals and can translate these into the business opportunities.

This role is the top leadership role on the account.

• Exceeding Client Expectations
  • Understand all contractual requirements, terms and conditions and ensure full compliance in the Firm's delivery of service
  • Establish "trusted real estate advisor" to the Client
  • Coordinate and align delivery across multiple service lines, ensuring a seamless, unified client experience that meets contractual requirements
  • Leverage the experience of the Account team to create the vision of the account plan ensuring alignment of objectives and driving high quality results to help secure future of contract retention and long-term partnership growth
  • Drive account growth by demonstrating the depth of the Firm, articulating value propositions, and ensuring expansion of services
  • Establish outstanding relationships with key internal and client stakeholders by soliciting feedback and excelling at world-class client service delivery
  • Serve as the single point of accountability for the Client ensuring consistency of service delivery and client experience
  • Manage competing priorities across geographically dispersed locations while maintaining unified account strategy
• Building High Performance Teams
  • Ensure highest qualified candidate is hired for all roles on the account
  • Build actionable and measurable career development plans for all direct reports
  • Advance the firm's diversity and inclusion priorities with planned and focused talent planning
  • Ensure a culture of engagement across the Account, ensuring all associates have identified career paths that can be supported through professional development opportunities
  • Address performance items directly and quickly
• Achieving Financial Results and Contributing to Firm's Revenue Growth
  • Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
  • Proactively manage the account budget (P&L) and identify opportunities to generate additional revenue on the account
  • Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

• Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
• Strong verbal and written communication skills
• Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities
• Financially astute – commercial oriented, strong…