Manager of Hospital Operations

The Opportunity

National Veterinary Associates is seeking to hire a Manager of Hospital Operations for Laurelwood Animal Hospital in Beaverton, Oregon. This role oversees the operations of a hospital, supports the rollout of NVA (National Veterinary Associates) programs across their site, as well as acts as a liaison between the NVA Support Center and the veterinary practice and performs duties at the direction of Field Leadership.

This individual will work closely with the Manager of Regional Operations (MRO) to improve processes and profitability, by identifying and implementing local growth initiatives using meaningful measurements.

The Manager of Hospital Operations partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the hospital's overall operations and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Ideal candidates are analytical thinkers, experienced problem-solvers, and effective communicators with a proven record of accomplishment of success in operations management and people leadership.

• Acts as a collaborative liaison between hospital, NVA support center, and Field Leadership
• Acquires and maintains knowledge of organizational and local practice policies and procedures
• Effectively leverages our practice management software and NVA support systems for reporting and training
• Ensures proper staff scheduling/optimization.
• Analyzes and interprets operational reports and identifies areas for improvement
• Implements and champions NVA initiatives as a change manager.
• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
• Performs quality checks and reviews of client files
• Monitors computer systems and works with Help Desk to resolve technical systems/equipment issues
• Strategizes and works with Managing Veterinarian to implement and ensure the best veterinary practices in medicine and business structure

• Collaborates with the Managing Veterinarian and MRO to create an overall strategy (i.e., positioning in local market) and obtains buy-in and alignment with staff
• Creates action plans, sets and manages goals, delegates tasks, and tracks performance
• Analyzes and improves systems, policies, and processes
• Plans, organizes, and participates in regional meetings as needed
• Acts as a champion for change and identifies, documents, shares, and promotes best practices

• Analyzes the financial health of hospital and diagnoses financial issues using appropriate reports
• Oversees the management of costs, particularly labor
• Drives revenue growth
• Ensures payroll is accurately completed and submitted for all hospital staff
• Manages accounts receivable and cash on hand, including performing invoice audit reviews
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
• Manages the performance management cycle from interviewing and hiring to counseling and terminating staff in partnership with NVA HR
• Ensures hospitals comply with all Federal and State human resource…