Command Center Associate

Base Pay

Minimum base pay from $17.23 per hour with higher starting pay available based on experience.

This position is responsible for greeting customers and managing the customer storage pick-up process. Full‑time and part‑time positions available.

• Meet and greet storage buy customers.
• Manage the storage buy pick‑up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure they are authorized.
• Obtain required customer information on all storage buy pick‑ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

• 1 year of retail sales experience or an equivalent combination of education and experience sufficient to perform the essential functions.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.
• Must be a self‑starter and work well in a fast‑paced environment.

Frequently exposed to a warehouse environment and moving vehicles. Noise level typically moderate to noisy.

Ability to exert 30–60 pounds occasionally, and or 20–30 pounds frequently, and/or greater than negligible up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. Often required to use hands and fingers to handle or feel, stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

• Bonus opportunities & career advancement at every level.
• Programs that help you reach financial goals: 401(k) with company match, Employee Stock Purchase Plan, Referral Bonus Program.
• Medical, dental, vision, life and other insurance plans (subject to eligibility).
• Paid vacation and sick time, paid holidays, personal holiday.
• Paid volunteer time off from Day 1.

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

The policy and the law prohibit employment discrimination.